Terms and Conditions

Document version date: 27/03/2023

Terms of Use Agreement

The website https://www.marymouchtari.com is an electronic commerce store that sells products online (hereinafter referred to as the online store or website) created and operated by the Company under the name “Maria Nik. Mouchtari – Sale of jewellery and gifts via the Internet”, with the logo: “MARY MOUCHTARI JEWELLERY”, located in P. Penteli, Attica, 11A Megalopoleos Street, Postal Code 15236, with VAT No 047297330, Tax Office of Cholargos and Hellenic Business Registry (GEMI) number 159898703000, e-mail address: sales@marymouchtari.com, e-shop telephone number: 6947717933 (hereinafter for the sake of brevity the Company).

The visitor/user of the pages and services of the website https://www.marymouchtari.com/ accepts the following terms and conditions of use, which apply to all the content, pages, graphics, images, pictures, photographs and files included on the website https://www.marymouchtari.com/. Therefore, he/she must carefully read these terms before visiting or using the pages and services of the website https://www.marymouchtari.com/. If he/she does not agree, then he/she must not use the services and content of this website. The visitor/user is kindly requested to check the content of these pages for any changes, as the Company reserves the right to make modifications. The continued use of the website https://www.marymouchtari.com/ following the posting of any changes constitutes unconditional acceptance of those terms by the visitor / user.

Limitation of Liability

The Company is committed to the accuracy and completeness of the information provided on the online store (e.g., photos, illustrations). The Company shall not be held liable for any technical problems that may occur to users when attempting to access the Company’s website or during their visit to it and are related to the operation or compatibility of their platform with the use of the website. In no case shall the Company be held liable for any acts or omissions of third parties, especially unauthorised third-party interference with products and/or information available through our online store.  The Company is also reserved as to the time of delivery in cases of force majeure. The online store https://www.marymouchtari.com can provide no guarantee about the availability of products but guarantees the timely notification of end consumers about their unavailability.

Intellectual Property Rights

The entire content of the e-shop, including the trade names, trademarks, images, graphics, photographs, drawings, texts, etc. is the intellectual property of the Company and protected under the relevant provisions of Greek law, European law and international conventions. Any copying, transfer or creation of derivative work based on this content or misleading the public about the real e-shop provider is prohibited. The names, images, logos and distinctive features listed and describing the e-shop under the trademark MARY MOUCHTARI JEWELLERY, are assets of the Company protected by the relevant laws. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right to use them.

User obligations

Users accept that they will not use the Company’s online store for: i. sending, posting, emailing or otherwise transmitting any content that is illegal, harmful, threatening, abusive, offensive, harassing, slanderous, defamatory, vulgar, indecent, libellous, or which violates another’s privacy, shows prejudice, or expresses racial, ethnic or other discrimination; ii. causing harm to minors in any way; iii. sending, publishing, emailing or otherwise transmitting any content for which there is no right of transmission under the law or under contractual and general legal relations; iv. sending, publishing, emailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party; v. sending, publishing, emailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any software or computer hardware; vi. intentionally or unintentionally violating any applicable laws or regulations; vii. harassing third parties in any way; viii. collecting or storing personal data about other users.

Security of electronic transactions

The Company recognizes the importance of Personal Data and electronic transactions security and has taken all necessary measures, using the most modern and advanced methods, to ensure maximum security. All information related to the personal data of users is secure and confidential.

Username and Password

The codes used to identify users are the Username and the Personal Secret Security Code (Password). Users must keep the above codes secret and not disclose them, as the Company’s store is not responsible for the use of the secret code by unauthorized persons. The Company does not disclose the personal information of users, which is used exclusively for the carrying out transactions.

 Encryption

All information is encrypted and stored with absolute security and is secret and confidential. To ensure the confidentiality of data transfer, we use the SSL-128bit encryption protocol. From the beginning to the end of a user’s login to the Company’s online store, all information and personal data are encrypted using the 128-bit SSL encryption protocol. Encryption is essentially a way of coding the information until it reaches the designated recipient, who will be able to decode it using the appropriate key. Every time you log in to the Company’s online store, all communication between your computer and the Company’s systems is encrypted using a 128-bit key.

Protection of Personal Data

The Company complies with the current legal framework regarding the protection of personal data including the European General Regulation (EU) 2016/679 and the national legislation for the protection of personal data (Law 4624/2019). Further details are available in the following link: the Personal Data Protection Policy.

Returns Policy – Right of withdrawal.

In all cases in which the products delivered are other than those sold, in terms of type or quantity, or lacking a property which has been previously agreed in writing with the Company, the customer returns the products for inspection and verification of the error. In this case, the costs of returning the products to the Company and the costs of reshipment to the customer shall be borne by the Company, provided that the method of return proposed by the company is observed.

If it is found that the product has a manufacturing defect and if the Company finds such defect, the product is repaired or replaced; otherwise, if the product cannot be repaired in a reasonable time and the Company cannot find another product of equivalent characteristics to replace the defective product, the transaction is cancelled. In the event of cancellation of the transaction, the refund of the original purchase is made in the same manner in which the customer’s original payment to the Company was made.

Exercise of the right of withdrawal.

The Consumer has the right to withdraw from the purchase contract within 14 calendar days from the date of delivery of the products, as this is a distance contract.

The Consumer may withdraw without stating any reason, if the Consumer returns the product in the exact condition in which it was received, with all of its accessories, if any, accompanying it, its original packaging in perfect condition and the proof of the transaction. The return of the item is accepted only if the buyer has first paid any amount that the company may have charged to ship the item, and the cost of return shipping.

The withdrawal statement shall be made in writing by sending an e-mail to the following e-mail address: sales@marymouchtari.com, and should contain at least the details of the voucher (number, date, name), the description of the product for which the withdrawal is exercised, and the Withdrawing Consumer’s contact details. When the Company receives this statement, a confirmation e-mail will be sent to the Consumer.

The Consumer must return the product within 14 days from the day he/she exercised the right of withdrawal, to the Company’s registered office (P. Penteli, Attica, 11A Megalopoleos Street, postal code 15236, indicating as recipient: Mary Mouchtari).

 Within the same 14-day period, the Company shall be obliged to pay the price received. The refund will be made to the Consumer by the same means by which the original receipt was made. In the case where the Consumer paid by card, the Company shall inform the card issuer upon the product’s return, and shall not be held liable for any delays in crediting the price.

The Consumer is liable for any reduction in the value of the products only as a result of handling them beyond what is strictly necessary to ascertain their nature and characteristics. The Company shall not be held liable and shall not compensate the Consumer, nor shall the withdrawal have legal effects if damage has been caused to the goods through the fault of the Consumer, or in the event of any use that exceeds what is necessary to ascertain the nature, characteristics and function of the goods.

The right of withdrawal is not affected when the product is intended as a gift,  provided that the Consumer – buyer exercises the relevant right within the above legal period.

After the above withdrawal period, the third party may return the product – gift and obtain a product of equal or greater value (paying any difference in price) within the reasonable period of 40 days from the date of purchase, and under the conditions under which the withdrawal is exercised (i.e. it is not a special order and is in its original condition). In such a case, the consumer will be charged with the product’s return shipping cost, unless, due to the amount of the purchase, it falls within the exceptions in the article on shipping costs.

 “Note: No withdrawal is possible for customized products (special order) that are manufactured according to the consumer’s specifications or have clearly personalized characteristics.

Modes of payment

You can pay for your orders via Paypal, via any debit card or via credit card. The payment of the order can be made to the following account held by the Company at ALPHA BANK S.A. ACCOUNT NUMBER: IBAN: GR8001409870987002002006030 SWIFT/BIC: CRBAGRAA ACCOUNT HOLDER: MOUCHTARI MARIA. If you choose the above payment method, please indicate your order number. We also inform you that the processing of the order will start as soon as your deposit is confirmed. Alternatively, you can send a copy of your deposit receipt to our e – mail sales@marymouchtari.com so that we can start processing your order immediately.

Time of Delivery – Delivery Method – Shipping Costs.

Products ordered are delivered by courier or the Hellenic Postal Service. For orders under 100 € in Greece and under 150€ abroad, the shipping costs are as follows: 

For Greece with ACS courier, the cost is 3 € and the delivery time is 2-4 working days. Extra charges may apply for remote locations. In such a case, the consumer will be informed of the amount.

For delivery in the European Union with the Hellenic Post service, the cost is €16 and the delivery time is 5-8 working days.

For the USA and the UK with the Hellenic Post service, the cost is €16 and the delivery time is 7-12 working days.

 For orders with a total cost equal to or greater than €100.00, shipping costs are free of charge for all Greece.

For orders with a total cost equal to or greater than €150.00, shipping costs are free of charge for abroad.

Any additional charges that may arise (indicatively: customs duties etc.) shall be borne by the consumer.

Available products may require additional time for shipment which will not exceed ten (10) days.   In case of unavailability, the products will be shipped no later than 15 days from placing the order. We do not deliver to P.O. boxes.

Force Majeure

The Company shall not be held responsible and shall not be considered in breach of these Terms and Conditions due to an event of Force Majeure including, without limitation, acts of God, strikes, severe weather, acts or omissions of the State.   

Governing law and miscellaneous terms.

The above terms and conditions of use of the website https://www.marymouchtari.com, and any modification, change or alteration thereof shall be governed and supplemented by the Greek law, the law of the European Union, and the relevant international treaties. Any dispute that may arise from this contract shall be submit to the jurisdiction of the Courts of Athens.

Any provision of the above terms that is contrary to the law shall automatically cease to apply and shall be removed from the present contract, without in any way affecting the validity of the other terms.

Our Company has set as its priority to serve and cover the needs of its customers. If the Consumer considers that any of his/her rights are infringed, he/she may seek the resolution of any disputes by resorting to the Online Dispute Resolution Platform (ODR) as provided for in Article 14 of Regulation 524/2013. The national contact point for the ODR in Greece is the European Consumer Centre Greece; relevant information is available at:  ec.europa.eu/odr. You can also contact the Consumer Ombudsman (www.synigoroskatanaloti.gr). The above does not limit in any way yours and our rights to take legal action before the competent courts.