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Orders
All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers. Our quality control check, before dispatching an order, might also prevent us from shipping a product that does not meet our quality standards, in which case you will be notified accordingly.
Custom made Products
In this case it will be tagged with the label “custom made product”.
For custom made product you make an advance payment of 50% of the product value, by contacting our customer service. The rest of the amount has to be paid the day of delivery (max 1 month). These orders with custom made items are Non-Returnable and Refundable. This does not affect your statutory rights in case of a defective product. For any order cancellation in these products you may email sales@marymouchtari.com within one day from your advanced payment. After this point no cancellations or changes to your order are possible. For any change of address or payment in these products you may email sales@marymouchtari.com This option is available until the moment that you have been informed of the shipment of your order by email. After this point no changes to your order are possible.
Payments
The following methods of payment are accepted:
• Credit or Debit Card
You can choose to pay with your credit card via PayPal even if you don’t have a PayPal account
• PayPal
Mary Mouchtari jewellery welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with
• Bank Transfer
Your payments must be addressed to the following bank accounts:
Bank Name: Alpha Bank S.A.
Account Number: IBAN: GR8001409870987002002006030
SWIFT/BIC: CRBAGRAA
Account Holder: Mouchtari Maria
Please reference your order number in your payment to avoid delays. Also note that your order will be processed as soon as your payment is cleared, which might take up to 2 working days depending on bank procedure. Alternatively, you can send your payment confirmation to sales@marymouchtati.com for immediate processing of your order.
Shipping Policy
Shipping in GREECE is free for orders over 100 Euros.
Shipping to EUROPE is free for orders over 150 Euros.
* Extra charges may apply for remote locations. In such cases, an email will be sent for your approval prior to shipment of your order.
We do not deliver to P.O. Boxes.
Please note that delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply.
Please allow us up to 3 – 5 days to prepare and ship items that are in stock and 7 – 10 days for items that are in production process.
Working days exclude Saturdays, Sundays and major public holidays.Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Mary Mouchtari jewellery shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.
When the order has shipped, you will receive an e-mail specifying the tracking number and a direct link to monitor the status of your order.GIFTS
All of our items are prepared as a gift. However, during checkout, you have the option to state whether you would like a gift exchange card in case the recipient wishes to exchange their gift for another product. You also have the option to include a handwritten personal message. If your order is comprised of different gifts please mention it in the order’s comments.
You may also choose to send your gift directly to the recipient. In this case, please fill in the recipient’s details in the Shipping Information during checkout and we will notify you by email when the recipient has received your gift. We will also send you directly the invoice of the gift by email.
| Destination | Carrier | Shipping Charge | Delivery time |
| Greece | ACS | 3€ | 2-3 working days |
| Europe | HELLENIC POST | 11€ | 5-7 working days |
| USA, GR. BRITAIN | HELLENIC POST | 11€ | 7-10 working days |
* Extra charges may apply for remote locations. In such cases, an email will be sent for your approval prior to shipment of your order.
We do not deliver to P.O. Boxes.
Please note that delivery outside of the EU may be subject to local import taxes and duties, which are your responsibility where they apply.
Please allow us up to 3 – 5 days to prepare and ship items that are in stock and 7 – 10 days for items that are in production process.
Working days exclude Saturdays, Sundays and major public holidays.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Mary Mouchtari jewellery shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control.
When the order has shipped, you will receive an e-mail specifying the tracking number and a direct link to monitor the status of your order.
Gifts
All of our items are prepared as a gift. However, during checkout, you have the option to state whether you would like a gift exchange card in case the recipient wishes to exchange their gift for another product. You also have the option to include a handwritten personal message. If your order is comprised of different gifts please mention it in the order’s comments.
You may also choose to send your gift directly to the recipient. In this case, please fill in the recipient’s details in the Shipping Information during checkout and we will notify you by email when the recipient has received your gift. We will also send you directly the invoice of the gift by email.